Using Backup
Using Backup
Article ID: 19388
Using Backup
What Palm profile data is and is not backed up
Note Palm profile data is not encrypted on your phone, but all Palm profile data backed up to the Palm server is encrypted on the server. The data can be accessed only from your phone by you, the profile owner. There is no online data source or other location from which to view the Palm profile contacts, calendar, tasks, memos, or other items that are backed up to the Palm server. Additionally, Palm cannot view the contents of your Palm profile backup, even though the file is stored on a Palm server.
Important On Palm webOS 1.3.1 or above, if you perform a partial or full erase, after signing in to your Palm profile, you are asked to enter the password for each of your online accounts. If you skip this step, you receive an Incorrect Password alert the next time the account tries to sync. Tap the alert to display the Change Login Settings screen, where you can enter the password to enable syncing again. You can also open a sync account and navigate to this screen at any time: (Calendar/Contacts/Email) > application menu > Preferences & Accounts > Tap the account name > Enter the username and password.
The following table summarizes which data is backed up and which data is not backed up by the Backup app.
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Application/Preference
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Backed up
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Not backed up
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Amazon MP3 (if available on your phone)
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Nothing is backed up.
You can transfer music that you bought to your computer using Palm Music Assistant. See Using the Palm Music Assistant . You can also copy files from the phone to your computer while the phone is in USB mode. See Using USB Drive mode to transfer photos, music, videos, documents, and other files to your phone .
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Bluetooth
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Nothing is backed up.
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Calendar
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Calendar events saved to your Palm profile account on the phone.
On webOS versions before 1.3.1, account credentials (usernames and passwords) for accounts that synchronize calendar events online, for example, Google. After 1.3.1, only the username is backed up.
Calendar preferences, for example, day start time, day end time, etc.
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Calendar events stored in online accounts.
Password for Facebook accounts. If Facebook was set up, you’ll have to reenter your password when the account is restored.
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Contacts
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Contacts saved to your Palm profile account on the phone.On webOS versions before 1.3.1, account credentials (usernames and passwords) for accounts that synchronize contacts online, for example, Google. After 1.3.1, only usernames are backed up.
Contacts preferences, for example, sort order, default account, etc.; photos added to a contact from a local image on the phone.
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Contacts stored in online accounts.Linking relationships between contacts.Password for Facebook accounts. If Facebook was set up, you’ll have to reenter your password when the account is restored.Contact speed dials.
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Date & Time
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Nothing is backed up.
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Doc View
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Nothing is backed up.
You can copy these files from the phone to your computer while the phone is in USB mode. See Using USB Drive mode to transfer photos, music, videos, documents, and other files to your phone .
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Email
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On webOS versions before 1.3.1, account credentials (usernames and passwords). After 1.3.1, only usernames are backed up. Your email accounts are restored automatically, and the accounts are synchronized when you restore your Palm profile.
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Email contents, attachments, sort order, and account preferences.
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Facebook
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If the account is set up in Contacts or Calendar, your username is backed up.
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Account password.
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Language
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Nothing is backed up.
Note: Language settings are selected on first use and are not backed up.
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Launcher
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Quick Launch icon positions.
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Launcher customizations, icon order in Launcher, speed dials, bookmarks saved in Launcher.
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LinkedIn
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If the account is set up in Contacts or Calendar, your username is backed up.
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Account password.
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Location Services
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Nothing is backed up.
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Memos
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All memos.
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Messaging
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On webOS versions before 1.3.1, account credentials (usernames and passwords). After 1.3.1, only usernames are backed up.
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Message contents, attachments, and history.
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PDF View
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Nothing is backed up.
You can copy these files from the phone to your computer while the phone is in USB mode. See Using USB Drive mode to transfer photos, music, videos, documents, and other files to your phone .
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.
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Photos
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On webOS versions before 1.3.1, account credentials (usernames and passwords) for accounts that can upload to online data sources; for example, Facebook and Photobucket. After 1.3.1, only usernames are backed up.
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Photo files.
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Screen & Lock
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Nothing is backed up.
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Sounds & Ringtones
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Nothing is backed up.
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Tasks
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Tasks saved to your Palm profile account.
On webOS versions before 1.3.1, account credentials (usernames and passwords) for accounts that synchronize tasks online, for example Microsoft Exchange ActiveSync. After 1.3.1, only usernames are backed up.
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Tasks stored in online accounts.
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Third-party applications
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A list of third-party apps is backed up. If your phone is erased, the apps are re-downloaded from App Catalog.
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App settings and data stored in app.
Applications from sources other than App Catalog.
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Wallpaper
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Nothing is backed up.
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Web
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Browser bookmarks.
Browser cookies are backed up. For example, if you stored your username and password on a web-based email site, you can continue to access the site without needing to log in.
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Downloads and web settings.
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Wi-Fi (if available on your phone)
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Nothing is backed up, including settings and passwords for Wi-Fi networks.
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Using the Backup app
- Open Backup
 . 
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Do any of the following:
- Back up your information manually: Tap Back up now.
- Turn off automatic backup and delete backed-up information: Tap On to switch backup from On to Off. Tap Turn Off And Erase Data. This deletes all your information on the server. It does not affect the information on your phone.
- Turn on automatic backup if you had previously turned it off: Tap Off to switch backup from Off to On. Tap Back up now to create a backup on the server.
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Relevant Products:
Pre p100eww,
Pixi Pixi
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